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HLT21020

Certificate II in Medical Services First Response Course

Course Objectives

This qualification is designed for individuals aiming to enhance their medical expertise and capabilities to offer initial medical response during an incident and administer first aid in a pre-hospital or out-of-hospital setting.

This course is ideal for individuals who might need to provide, organise, and oversee a first aid response in a work setting, especially in mining locations.

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Course Content

The Certificate II in Medical Services First Response HLT21020 course represents the responsibilities of first medical responders or volunteers who deliver primary care to patients. These individuals offer essential first aid and emergency reactions in pre-hospital or out-of-hospital settings.

Learning Outcomes

  • Proper assessment of an emergency situation
  • Administering First Aid
  • On-scene stabilisation, prioritisation and communication
  • Handling trauma, triage and scene management,
  • Utilisation of specialised life-saving equipment,
  • Coping with personal stresses,
  • Spinal care, preparing and transporting casualties,
  • Procedures for controlling infections,
  • Effective communication methods,
  • Report writing,
  • Teamwork,
  • Safe working practices,
  • Monitoring conditions of casualties,
  • Provide pain management,
  • Transporting non-emergency patients under operational conditions,
  • Improvised casualty management techniques, and
  • Ensuring workplace health and safety of patients.
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Prerequisites

Residency in Western Australia with a local address.

Participants must exhibit proficient language, literacy, and numeracy skills appropriate for this level. An LLN (Language, Literacy, and Numeracy) assessment might be necessary during pre-enrollment to determine if the candidate needs LLN support for this course.

Participants have the option to complete an LLN assessment with a certified assessor before finalising their enrolment in this program.

Basic to intermediate computer proficiency is also required for entry into this qualification.

100 points of identification

USI Number Requirements:

All students engaged in nationally accredited training from January 1, 2018, are required to have a Unique Student Identifier (USI). Visit the Government USI website here for additional information and to create a USI.

Course Structure

The Certificate II in Medical Services First Response HLT21020 course is delivered through a blend of structured lectures, workshops, case studies, videos, practical exercises, and real-world application. It includes both individual and group tasks, along with assessment activities, spread throughout the duration of the course.

The trainers and assessors responsible for delivering our course are accredited experts in their respective fields. They hold the requisite qualification(s) to deliver this course and meet the relevant professional experience requirements in line with the 2025 Standards Credential Policy.

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Course Outline

9 units of competency must be completed (5 core and 4 electives)

CHCDIV001 Work with diverse people Online
HLTAID011 Provide first aid Online
HLTINF006 Apply basic principles and practices of infection prevention and control Online
HLTWHS002 Follow safe work practices for direct client care Online
HLTWHS006 Manage personal stressors in the work environment Online
HLTAAP001 Recognise healthy body systems Face-to-Face
HLTAID014 Provide advanced first aid Face-to-Face
HLTAID015 Provide advanced resuscitation and oxygen therapy Face-to-Face
PUAEME008 Provide pain management Face-to-Face
or
HLTOUT007 Transport non-emergency patients under operational conditions Face-to-Face

How Is The Course Delivered?

The course delivery will be conducted over five (5) eight (8) hour days.

It is conducted through a combination of distance/online and face-to-face learning and assessment.

For group bookings, we offer the convenience of conducting this course at your preferred  location.

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Assessment

To obtain a nationally accredited qualification, participants must successfully complete the pre-course evaluation, practical assessments, and written exams. Detailed information about the assessments will be included in the course materials.

Recognition of Prior Learning – RPL

Recognition of Prior Learning is available to individuals who possess former experience in the construction industry, have previously held a construction card issued previously or from another Australian State.

The assessment is conducted through an extensive portfolio of evidence, workbook, questions and written scenarios to support your claim for RPL. Additional details regarding the RPL procedure will be conveyed before enrolment with any of our training assessors. During this phase, you and your Impact assessor will determine if there’s a need for supplementary training. Should this be the case, you may opt to undertake this via the completion of separate units (subject to an additional fee).

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Career Outcomes

This qualification will be suited to the following job roles:

  • Emergency Response Team (ERT) member
  • Emergency Services Officer (ESO)
  • First Responder
  • Occupational Health and Safety / WHS Officer

Pathways

Suggested pathways for further study after completion of this course include:

Course Fees

Fee for service – $1,800 ($500 non-refundable deposit on enrolment)

RPL – $1,000 ($500 non-refundable deposit on enrolment) excludes gap training

Gap training per UoC $250 each

This course is not supported by VET Funding. We are priced to make the course accessible for you while also maintaining the high-quality education you expect and deserve. Where these two factors meet… you get our inexpensive and invaluable price!

Refund, Cancellation and Deferral Policy

CORE Training Group is committed to providing clear, fair and transparent arrangements for fees, refunds, cancellations and deferrals. The following policy applies to all students enrolling in fee-for-service training courses unless otherwise stated in a funding agreement.

Course Deposits

A non-refundable deposit may be required to secure your place in a course. This deposit covers administrative costs associated with enrolment, course preparation and reserving your place in the program. By paying a deposit, you are confirming your commitment to participate in the course.

IMPORTANT:

Please be aware that this course is only available to participants residing in Western Australia. Enrolments from outside WA are not eligible, and no refunds will be issued in these cases.

Additionally, we are not CRICOS registered and therefore cannot deliver security training to international students on a study visa. If you enrol while holding a study visa, you will not be eligible for a refund.

Cancellations by CORE Training Group

If CORE Training Group cancels or reschedules a course and is unable to offer a suitable alternative date or delivery method:

  • A full refund, including the deposit, will be provided; or
  • Students may opt to defer their enrolment to a future course date at no additional cost.
  • Student-Initiated Cancellation

If a student wishes to cancel their enrolment:

  • More than 7 days prior to the course start date: A partial refund may be granted, excluding the non-refundable deposit.
  • Within 7 days of the course start date or after training has commenced: No refund will be issued, except in cases of compassionate or compelling circumstances, assessed on a case-by-case basis.

All cancellation requests must be submitted in writing to [email protected].

Deferrals and Transfers

Students may request to defer their enrolment or transfer to another course date.

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* Blended is a combination of online and face to face elements or video interactions for the F2F elements.

Upcoming Courses

Name Start Date End Date Deposit Amount
HLT21020 Certificate II in Medical Service First Response 07 - 09 September 2026 07/09/2026 09/09/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 14 - 16 September 2026 14/09/2026 16/09/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 21 - 23 September 2026 21/09/2026 23/09/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 29 - 01 October 2026 29/09/2026 01/10/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 05 - 07 October 2026 05/10/2026 07/10/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 12 - 14 October 2026 12/10/2026 14/10/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 19 - 21 October 2026 19/10/2026 21/10/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 26 - 28 October 2026 26/10/2026 28/10/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 02 - 04 November 2026 02/11/2026 04/11/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 09 - 11 November 2026 09/11/2026 11/11/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 16 - 18 November 2026 16/11/2026 18/11/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 23 - 25 November 2026 23/11/2026 25/11/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 30 - 02 December 2026 30/11/2026 02/12/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 07 - 09 December 2026 07/12/2026 09/12/2026 $1,800.00
HLT21020 Certificate II in Medical Service First Response 14 - 16 December 2026 14/12/2026 16/12/2026 $1,800.00
If you would like to enrol yourself into more than one course, please Click HERE.